Need help?
Frequently Asked Questions
Order
We currently ship within the UK. International shipping is coming soon — stay tuned.
Most orders are delivered within 5–7 working days. Please allow slightly longer during peak times.
Returns
Yes. We offer hassle-free returns within 30 days of delivery, as long as the item is unworn and in original condition.
No problem — just contact us and we’ll guide you through the return process.
We currently don’t offer direct exchanges — please return your item and place a new order for the correct size.
Sizing
Yes — our sizing is consistent across the range, but each item includes a Size Guide for reference. If you're unsure, feel free to reach out.
Try it on again. Step away from the mirror. Come back. How it makes you feel matters more than how it looks in the moment.
Quality
We do everything we can to source organic, recycled, and sustainable materials. Every product is selected for durability, fit, and purpose.
Yes — all our packaging is 100% plastic-free and fully recyclable. In fact, you can even compost it at home. Less waste, more purpose.
Any other questions
Contact us here or email us at info@betterthanmerch.co.uk — we usually reply within 24 hours.
We’re a small team, but real people read and reply to every message. You’re not just a number here.